Shipping & Returns
All items in stock will ship within 1-3 business days (unless we are away – and if that is the case, it will be indicated on our home page). We understand that most people will want their items quickly therefore, we will do everything we can to ensure that orders are processed and ready for shipment as soon as possible. Notice will be given for any item out of stock with an expected date of availability. Please allow extra time for all orders during a holiday season. Items will be shipped via US Priority Mail (Flat or Regional rate), unless the package doesn’t meet the “If it fits – it ships” criteria. Unusually bulky or heavy items (over 70 lbs) will be shipped FedEx Ground.
The shipping rates quoted are for shipping within the continental United States only; for orders to be shipped internationally, we will provide you a shipping quote before we process your order.
Our customers are our greatest asset, and we will never abuse your trust.
Returns & Exchanges
If you are not completely satisfied with your purchase from Heaven Scent Beauty, simply return your unused merchandise – in its original packaging – to us within 15 days and we will happily exchange your merchandise or offer you a store credit. We do not issue refunds. All sales on custom orders are final. We reserve the right to determine if a product has been used. Please contact us to obtain a return authorization number before you return your merchandise. When returning your merchandise, we suggest you use a method that will provide you with a tracking number.