Heaven Scent Beauty & Cracklin’ Embers Return & Refund Policy

Returns:

Our Policy lasts 30 days. If your purchase is dated beyond 30 days, we can’t offer you a refund or exchange.

Returns, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We require a receipt or proof of purchase.

Refunds:

Once your return is received and inspected, an email to notify you that we have received your returned item and whether we approve or reject your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds may vary in time.

If you haven’t received a refund within 10 days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@heavenscentbeauty.com.

Sale items are not refundable.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@heavenscentbeauty.com and ship your item to Heaven Scent Beauty, 45 Cona Court, Haledon, NJ 07508. You are responsible for return shipping costs. We recommend using a trackable shipping method or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. Shipping costs are non-refundable.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is
received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift
giver, and (s)he will find out about your return.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Locations that carry our product line
The Eclectic Chic Boutique
547 Bloomfield Ave.
Montclair, NJ 07042-2802